A note to our community about COVID-19.

Your Health and Safety Matter To Us

We are here to support our creative community. Usually, our business is helping you find who you need. Whether you’re a customer looking for just the right creative, or a local business looking for quality customers, Viewfindr is all about connecting people together to create dope work. However, we do understand that when experts urge us to keep our distance from each other, fulfilling our mission becomes a bit challenging. Things are constantly changing, and we all face uncertainty in the months ahead.

At Viewfindr, the health and safety of the communities we serve are our top priority. So we’re adapting, and thinking of ways we can help you adapt, too. Above all, we’ll continue to be here for you: our customers and creatives. We’ll get through this together by staying informed, making safe choices and supporting each other.

Updated: March 31, 2020.

What is COVID-19?

A coronavirus is a virus that causes respiratory infections. COVID-19 is the infectious disease caused by the most recently discovered coronavirus.

According to the CDC, the most common symptoms of COVID-19 are fever, tiredness and dry cough. COVID-19 can be easily spread by people who are asymptomatic — people who don’t feel ill at all. Older people and those with underlying medical problems are more likely to develop serious illness. People with fever, cough and difficulty breathing should seek medical attention.

How do I stop the spread?

Here’s what the CDC recommends:

Wash your hands. Washing them thoroughly for at least 30 seconds with soap and hot water helps kill the virus. An alcohol-based hand rub is the next best option if you can’t wash your hands.

Avoid close contact. Put 6 feet of distance between yourself and people who don’t live in your household.

Cover your mouth and nose. Everyone should wear a cloth face cover in public settings and when around people who don’t live in your household, especially when other social distancing measures are difficult to maintain.

Cover your cough or sneeze. Use your elbow, not your hands. Or use a tissue, and then throw it away immediately.

Clean and disinfect. Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets and sinks.

Monitor your health daily. Be alert for symptoms. Watch for fever, cough, shortness of breath or other symptoms of COVID-19.

Where can I get more info?

The situation is changing hour by hour. We recommend listening to the CDC and your local health officials. Some states and counties have stricter guidelines in place.

Information for our Customers

What can I do to help creatives at this time?

Keep supporting creatives and small businesses when safe and possible.

Keep your distance. Wear an effective face covering your mouth and nose. Make sure the space you meet at is well ventilated.

Ask Creatives if they offer remote services, or services that maintain distance between you and the Creative

Customers can look for the “Offers remote services” badge in search results and pro profiles.

Ask Creatives about their ability to provide no-contact session options or remote services.

Use digital payments instead of cash or check for transactions.

Consider tipping, or paying now for services that you’ve postponed.

What safety measures are Creatives taking at this time?

Viewfindr is encouraging all Creatives/Creative teams to review CDC safety guidelines and pledge to take preventive measures to limit their — and your — exposure to COVID-19, including:

Maintain 6 feet of distance from customers

Wear effective face covers during in-person sessions

Wear gloves during sessions (if possible)

Disinfect surfaces, equipment, and hands touched during the session

Customers can see if a pro has pledged to take preventive measures in their profile.

Should I postpone my service?

Above everything, we encourage you to stay safe. Based on current CDC guidelines, we recommend wearing a cloth face cover effectively, distancing yourself from Creatives while during sessions, and sanitizing any involved surfaces and spaces afterward. Please understand that any interactions with Creatives/Creative teams could carry some risk; ultimately you should use your best judgment and only take on sessions you are comfortable with given your situation and health status. If you postpone sessions or projects, consider paying upfront now to help Creatives out (but make sure you have a clear written agreement with a Creative before paying).

Always follow local health restrictions and be respectful of Creatives putting themselves at risk to help your idea/project come to life.

Information for our Creatives

What steps should I take right now?

If you want or need to postpone appointments, contact your clients as soon as possible.

Let clients know you’re taking their health and safety seriously by keeping up to date on CDC guidelines. Your profile can show prospective customers that you’re taking preventive measures to limit their — and your — exposure to COVID-19. Click the link on your profile to get started.

Keep in touch with your fellow creative community here and navigate this together.

Go to our Thumbtack Help page for product tips to help you adapt.

If you can’t work right now, contact us to temporarily hide your business so you won’t get new leads you can’t take on.

If possible, consider offering remote services, or offer digital consultations for future projects. Use profile badges to tell customers that you offer a remote service (not available to all services). You can add available badges by going to your profile. Make sure to download the latest version of our app first.

Prepare for fluctuations in demand. We expect demand to increase as COVID-19 is addressed.

Should I postpone my jobs?

We encourage you to stay safe. If you choose to take a job, based on the CDC’s current recommendation, wear a cloth face cover, wash your hands frequently and distance yourself from customers while you work. If your local health officials are restricting activity, make sure you follow their directions — some services are considered essential, and others are not.

My business is struggling. Where can I get help?

We understand that for many Creatives, your business is your livelihood, so we will continue to support you on this platform. We’ll also continue to update this page with any new information or resources to help your business adapt. If you are looking for further assistance, you can contact our Viewfindr Support team directly.